Operations Management

Discover What’s New in Version 2.1

We’re thrilled to announce the launch of Version 2.1 of the eCommerce platform – packed with exciting new features that make both online ordering and Dine-in (ServUs) experiences smoother, smarter, and more personalized.
Whether your guests order from home or directly from their table, these updates will help you serve them faster, delight them effortlessly, and grow your business with confidence.

eCommerce (Online Ordering) Highlights:

Smarter Upselling – Product recommendations are now shown directly inside product modals, helping customers discover add-ons effortlessly while increasing average order value.
Voucher Flexibility – Customers can now apply discount vouchers before choosing their delivery method, driving higher engagement and conversions.
Faster Ordering Flow – The Add to Cart button is now always visible in all the product’s details tabs, making it easier and quicker for guests to complete their orders.
Automatic Deposit Selection – If an item includes a deposit fee (DRS), it is now preselected by default, ensuring smoother checkouts.
Multilingual Legal Pages – Terms & Conditions, Privacy Policy, and GDPR pages now support multiple languages, enhancing accessibility and compliance.
Multiple Pick-up intervals – ability to select different pickup intervals: 10, 15, 30 or 60 minutes.
Forbidden discounts – discounts are not applied if there are forbidden products or categories.
Payment card validity – added token validity information to saved payment cards.
Improved search functionality – search is prioritizing the results by product name, description, category name and SEO key words.

ServUs (Dine-in) Highlights

Grouped Bill Items – Items in the checkout page can now be grouped by category (Sale Itemizer) for easier reading and cleaner reporting.
Smart Future Orders – Future orders automatically filter items based on availability and pricing rules, ensuring guests can only select what is available.
Future Order Limits – You can now set how many days ahead customers can pre-order, helping you manage demand and stock more efficiently.
Feedback Pop-ups – Guests returning to scan the QR code will see a feedback pop-up about their previous order, boosting engagement and insights.
Cancel orders – Guests can cancel an order if is not yet in preparation status (this functionality requires using the Kitchen Display System).
Simplified confirmation page – remove Location ID and show the order last 3 digits in the confirmation page.
See my orders on the main page – Ability to see my Orders on main landing page (linked to my order in History)
User accepted terms – Ability for users to agree GDPR term and Privacy Policy when accessing the application.
See menu in advance – users can see the menu in advance for up to seven days, without the possibility for ordering.

Why It Matters

These enhancements reflect our commitment to making restaurant operations more efficient while giving your guests a delightful, consistent experience across every touchpoint.
Version 2.1 is live now – bringing smarter upsells, faster flows, multilingual support, and better customer engagement tools than ever before.
Ready to explore the new features? Contact your BitSoft account manager or our support team today!

The hospitality industry is evolving rapidly, and digitalization is essential to meet the needs of modern customers. An efficient and innovative solution is the use of self-service ordering kiosks. Among the most advanced solutions in this field is “Kiosk by Breeze,” a system designed to optimize customer experience and restaurant efficiency.

What is a self-service ordering kiosk?

A kiosk is an interactive digital device that allows customers to place orders without going through a cashier. It displays the menu in an attractive and user-friendly way, providing a fast and enjoyable experience.

Benefits of Using Kiosks in Restaurants

Using a self-service ordering kiosk in restaurants offers multiple benefits for both customers and businesses. These modern devices reduce wait times, allow order customization, and minimize human errors, providing a more efficient and enjoyable experience. Additionally, kiosks can increase the average order value through intelligent upselling and cross-selling suggestions.

For restaurants, kiosks optimize workflow, reduce pressure on employees, and enable the reallocation of resources to essential services, contributing to more efficient and profitable operations.

Key Benefits:

Reduced Wait Times – Kiosks send orders directly to the kitchen, eliminating the need to stand in long lines. This allows staff to focus on other important tasks, such as food preparation.
Increased Average Sales – Kiosks are designed to suggest additional products through upselling and cross-selling techniques, increasing the value of each order. For example, customers can be prompted to add a side dish or a drink to their meal.
Interactive Menu Display – Customers can view the full product offering, check ingredients, and customize their food preparation. This feature enhances customer satisfaction and loyalty.
Improved Operational Efficiency – Automating the ordering process enables restaurants to better manage workflows and optimize human resources, reducing operational costs.
Customer Behavior Insights – Kiosks collect data on consumption trends and customer preferences, allowing managers to make data-driven decisions to refine their sales strategies.
Seamless Kitchen Integration – The “Kiosk” system sends orders directly to the POS, kitchen display, and order board, where customers can transparently track their order status.
Multilingual Support – Kiosks can be configured in multiple languages, removing language barriers for international customers and ensuring an accessible experience for everyone.
Enhanced Customer Satisfaction – In a digital era, customers are more comfortable with new technologies. Kiosks provide a fast and efficient experience, fostering customer loyalty.

How Do Kiosks Shape the Future of Restaurants?

Adopting digital technologies like “Kiosk by BitSoft” is not just a step toward modernization but a necessity to stay competitive in an ever-evolving industry. By reducing wait times, increasing sales, and offering a personalized experience, kiosks can completely transform the way restaurants interact with their customers.

When Are Orders Ready?

The kiosk solution by BitSoft provides full integration between the kiosk, POS system, kitchen display, and order completion board. This integration optimizes workflow and minimizes delays, ensuring a fast and efficient experience for customers.

In conclusion, implementing a self-service ordering kiosk is a smart investment for any restaurant looking to optimize operations, increase profitability, and provide a memorable experience for customers.

Tag: Operations Management

eCommerce Platform v2.1 – Smarter, Faster, and More Engaging Ordering Experiences