Product Overview
Introducing ServUs by Breeze, a revolutionary digital platform that transforms the dining experience for both customers and restaurants. With ServUs, guests can seamlessly order their meals directly from their tables using a QR code. This innovative solution eliminates the need for waiters, streamlines order processing, and enhances customer satisfaction
Service to customers is provided when they want it and not when a waiter might be available
Servus can be integrated with other popular POS systems such as Micros, Simphony and can post to many popular PMS Systems. Please check with Breeze product management team for the latest integration list
This solution is most highly optimized by the additional integration of Breeze POS and KDS by Breeze (Kitchen Display Service
Restauranteur’s can reap the benefits of reduced staff costs, faster order to table turnaround, greater efficiency and the resulting boost in revenue
- Tableside Ordering: Guests simply scan the QR code on their table to access the ServUs menu, browse the offerings, and place their orders with ease
- Seamless Integration with Restaurant POS: ServUs seamlessly integrates with your existing restaurant POS system, ensuring that orders are accurately reflected on the kitchen display and tracked for efficient order fulfillment
- Secure Online Payment: Guests can conveniently pay for their orders using ServUs’ secure online payment gateway, eliminating the need for cash transactions
- QR Code Payment for Existing Bills: Guests can simply scan the QR code on their table to pay for their meal, eliminating the need to wait for a waiter to collect payment
- Fastfood Kiosk Mode: ServUs provides a dedicated fastfood kiosk mode, allowing restaurants to offer a quick and efficient ordering experience for fast-paced meals
- Hotel Room service: Hotel guests can easily order room service from their smartphones using ServUs, providing a convenient and contactless dining experience
Benefits for Restaurants
- Improved Customer Experience: ServUs enhances the customer experience by providing a more convenient and personalized ordering process
- Reduced Labor Costs: By eliminating the need for waiters to take orders, ServUs can significantly reduce labor costs, leading to increased profitability.
- Increased Order Accuracy: ServUs’ digital ordering system minimizes order errors, ensuring that customers receive the meals they ordered.
- Enhanced Table Turnover: ServUs can accelerate table turnover rates, allowing restaurants to serve more customers per day
- Data-Driven Insights: ServUs provide valuable data insights into customer preferences and purchasing behavior, enabling restaurants to make informed business decisions
Benefits for Customers
- Convenient Ordering: Guests can easily order their meals from their table without having to wait for waiters.
- Contactless Ordering: ServUs promotes a contactless dining experience, reducing the spread of germs and enhancing safety.
- Personalized Recommendations: ServUs can provide personalized food recommendations based on a guest’s past orders and preferences.
- Quick Payment: Guests can seamlessly pay for their orders using secure online payment methods.
- Enhanced Loyalty Programs: ServUs can integrate with loyalty programs to reward repeat customers and encourage repeat visits.
Target Market
ServUs is ideal for a wide range of restaurants, including:
- Independent Restaurants: Streamline operations and enhance customer experience for small and independent restaurants
- Chain Restaurants: Centralize ordering and payment processing for large chains, ensuring consistent standards across locations.
- Fastfood Chains: Offer a more convenient and efficient ordering experience for fast-paced dining environments
- Hotels and Resorts: Cater to hotel guests with contactless room service ordering and payment options
- Cafes and Bars: Provide a more engaging and interactive dining experience for café and bar patrons
Product functionality
Site personalization
you can set rules for payment methods to be hidden for specific locations and order types
multibrand
multiple brands available on the same site, customers can order from different restaurants in the same cart
dine-in – order from the table by scanning the QR
order from the table by scanning a QR code, multiple guests can order in the same cart
continuous scrolling catalog
continuous scrolling allows you to jump to the next category without using the navigation on top
cookie bot
insert cookie bot unique id (in CMS) to get cookie consent dialog from Cookiebot
4 ways to display items
list, simple or extended card with picture, large picture card
profiles
use profiles to change the behavior and/or appearance based on the RVC
different behavior in the restaurant, kiosk mode, or hotel room service
can be used to order from a table in a restaurant, from a room in a hotel, or as a personal kiosk mode
Items
simple items that require no configuration. on click, the item will be added to the cart
configurable items with mandatory and optional modifiers
items that require configuration, choose different options from one or more sections (mandatory – one choice from many, optional – any choices from many)
combo menus, one choice at every step
menus that require configuration, few or many steps, multiple choices at each step, choose one item at each step. Menus can have a price, items can be free or have an additional price
buy one get one free offer type (BOGO)
buy one get one free – menu type where all groups include the same items
pizza configurator
pizza configurator allows to setup sizes, crust types, toppings
picture gallery
see multiple images of the same item
change pizza picture for each size-crust
additives, ingredients, and allergens per item
see the allergens for each item and an icon on the card as a reference that this item has some allergens
nutritional info per item
nutritional declaration available on each item
promo price (strikethrough) on the item’s card
on the item card, see a strikethrough price (the base price) and the real (promotional) price on the button
different price per location
the same item can have a different price depending on the location that is delivered to the customer’s address
different price per city
the same item can have a different price for each city
unavailable items if kitchen stock=0
items marked in KDS with stock=0 appear as unavailable on the website
labels per item (New, Promo, Recommended, etc.)
set up stemples on the item’s card like New, Promo, Recommended, Seasonal, etc.
labels per item (New, Promo, Recommended, etc.)
set up stemples on the item’s card like New, Promo, Recommended, Seasonal, etc.
veggie or hot items icons
veggie and spicy items are signaled with a representative icon in front of the name
User account
create account
create an account to remember addresses and cards, get loyalty benefits
Facebook login
Facebook login makes it easy to use your email and phone from your Facebook account
Google login
easy login with your Google account
save my addresses
save frequent addresses in your user account to simplify next orderings
save payment cards (tokens) depending on the payment processor
save payment cards (tokens) to simplify the payment process (depending on whether the payment processor supports token payments)
orders history
see the history of orders
feedback from orders in history
you can leave a feedback based on your order
Loyalty
points accumulation
a registered user can have a loyalty program allowing for point accumulation
points redeem (full order payment)
a registered user with an active loyalty program can use his accumulated points to fully pay for an order
points redeem (partial order payment)
a registered user with an active loyalty program can use his accumulated points to partially pay for an order
View loyalty points in my account
see your accumulated points in your account
view loyalty points about to expire
see the points about to expire in the next 30 days
show QR code
show loyalty card QR code, so that the waiter can scan it to identify the customer in the restaurant
Ordering
order and pay mode or multiple orders and pay at the end
pay only for me, for the entire table, or choose bills
at payment, the user can choose to pay his bill, the entire table, or select only a few
recalculate automatic discount based on final payment value
the more you pay the bigger the discount (if the automatic discount is active)
automatic service charge/taxes
percent or fixed value charges added to the bill
pay or order
ask the user what to do: order or pay directly
language identification
identify browser language and match it with the site’s available languages
dark mode
dedicated designed dark mode for user preference
feedback
feedback after payment
Upsell and benefits
based on all items added and the setup rules, customers’ other items recommended in the cart
upsell / item recommended on Add to cart
based on the item just added to the cart, customers get other recommended item
combo upsell/recommend missing items to create a combo
if all but one item from a menu /combo are added to the cart, the customer gets an upsell proposal to add the last item and transform all to a menu to get a better deal
combo recognition / propose combo with items from the cart
when all the items from a combo are added to the cart, customers get a proposal to convert all to a menu to get a better deal
vouchers % or value
user vouchers coded or vouchers attached to a registered user account to get a % or a value discount
vouchers for free items
user vouchers coded or vouchers attached to a registered user account to get a free item
automatic discounts per tiers
get progressive discounts as your cart value increases
Integrations
Google Analytics
Google Tag Manager
Google AW Conversion
Facebook pixel
Cookiebot
get the cookie consent from Cookiebot
tracking code management
module to manage custom tracking code events to integrate with any 3rd party software
Target Market
Setting up ServUs is straightforward. Our cloud-based platform eliminates the need for installation or configuration, allowing restaurants to get started quickly and seamlessly integrate the platform into their existing operations.
Technical Requirements
Technical Requirements
Configuration requirements
- Product catalog – all item’s content: categories, pictures, description, pricing, weight, allergens, ingredients and additives, nutritional declaration
- Offers
- Site content
- Site behavior
- Customer’s email notifications
- Online payment
- Multilanguage
- Design elements (logo, colors, fonts)
During implementation, you will have our full support for design and configuration.
Support
Our dedicated customer support team is always available to assist restaurants with any questions or concerns, ensuring a smooth onboarding and ongoing support throughout their ServUs journey
Call to Action
Elevate your restaurant’s service and customer experience with ServUs, the revolutionary digital ordering platform that streamlines operations, enhances guest satisfaction, and drives business growth. Contact us today to schedule a personalized demo and discover how ServUs can transform your restaurant into a digital dining destination
