For a restaurant running its own delivery service, an order is not complete when the food leaves the kitchen. The team needs to know who is taking it, where it is going, when it was delivered and how much money the driver needs to hand over.
Breeze Delivery connects these stages through a dispatch dashboard and a driver app linked to the Breeze systems. Managers can track orders and team availability without piecing the picture together from separate calls and messages.
What restaurant delivery software does
Restaurant delivery software organises delivery operations, from taking and dispatching orders to tracking drivers and recording payments collected. Breeze Delivery is designed for restaurants that manage their own deliveries, including businesses with several locations.
Orders can be taken through Breeze POS, Call Center, a website or a customer mobile app, depending on the channels connected. The dispatch dashboard, also known as Dispatch, manages orders and drivers. The driver app sends location information back to the dashboard while the driver is on the road.
Why build your restaurant’s own delivery service
Delivery lets a restaurant serve customers who want to eat at home or at work. It can bring in orders beyond the capacity of the dining room and give existing customers a reason to choose the restaurant even when they cannot visit.
For a restaurant already receiving direct orders, running its own delivery service can offer more control over costs, customer relationships and how each order reaches its destination.
More control over the cost of each order
Orders placed through the restaurant’s own channels and delivered by its team do not incur an order marketplace’s intermediary commission. The restaurant can assess order-taking, preparation and transport costs separately and decide which areas and types of order are profitable.
In-house delivery still involves spending on drivers, transport, software and promoting the ordering channels. The financial benefit comes when the total cost per order is lower than the platform alternative. Order volume and delivery distances matter in that comparison.
A direct relationship with your customers
When customers order through the restaurant’s website, app or phone line, they interact through the brand’s own channels. Staff can answer questions about the order directly and quickly explain a change or delay.
Satisfied customers then have a familiar channel to return to. The restaurant can promote its own menu and offers, while the ordering experience can strengthen the relationship already built in the venue.
More control from the kitchen to the doorstep
With its own delivery team, the restaurant sets its delivery areas, operating hours and handover procedures. It can coordinate drivers’ departures with kitchen preparation and intervene directly when an order needs attention.
Breeze Delivery supports this approach by sharing information between the dispatch dashboard and the driver app. Staff can track order progress, driver availability and payments collected instead of managing each stage through separate calls.
When in-house delivery can be a better fit than a platform
In-house delivery can be a better choice when a restaurant has customers who order directly, sufficient order volume and a team able to cover its chosen areas. In these circumstances, it can maintain a closer relationship with customers and organise costs and service around its own operation.
Platforms can help restaurants reach new customers and access a courier network. The two models can also work alongside each other: owned channels for direct orders, and platforms for visibility and additional demand. The choice depends on total costs, team capacity and service quality.
Taking an order and checking the delivery area
When an order is entered in Breeze POS or Call Center, the system indicates whether the address falls within a delivery area and provides an estimated delivery time. The operator can share this information with the customer before dispatch.
Delivery areas and times need to be configured to match the restaurant’s operation. The promised delivery time can be preset for each area or adjusted in Dispatch; it remains an estimate, rather than a guarantee regardless of workload or traffic.
For a restaurant group, Call Center provides a shared interface for taking orders. Each location has its own opening hours, and orders can be redirected to another location when one is closed. Redirection needs to take account of opening hours, delivery coverage and the receiving location’s capacity.
From preparation to dispatch
Dispatchers can see order progress
When connected to Breeze KDS, the dispatch dashboard receives information about order progress and kitchen activity. If the kitchen is busy, the dispatcher can adjust the estimated time or decide to redirect an order to another location.
When items from an order are sent to several KDS screens, those items must be completed before the order can be dispatched. Ready status also depends on configuration: items that do not pass through KDS may be treated as ready by default. Staff need to check the physical order before handover as well as its status in the system.
Orders are grouped and assigned to drivers
Dispatch displays orders in a list and on a map. The dispatcher can select orders in either view and group ready orders that can be delivered together by the same driver.
Hypothetical example: two orders are ready for nearby addresses and a driver is available. After checking the promised delivery times, the dispatcher can group them into a single run. Nearby addresses help inform the decision, but do not mean that any two orders should be dispatched together.
The system can also operate with automatic assignment of orders to drivers. The approach is chosen to suit the delivery operation.
What drivers can do on the road
The driver app lets drivers work through their assigned orders, call customers and navigate using Waze or Google Maps. Drivers can record payments collected, check their cash records and view their delivery history for the day.
They can also update their availability in the app. Dispatchers can see drivers’ locations and status, including whether they are delivering or returning. This information can help the team decide who should take the next orders.
Map visibility depends on availability updates and data being transmitted from the app. It supports coordination, but does not replace an assessment of the time needed for the next delivery run.
Payments collected and management information
Breeze Delivery supports recording payments collected and cash handed over by drivers, including partial handovers during the day. Money issued at the start of a shift to provide change can also be recorded. Consistent records help staff track what has been collected and handed over.
Reports cover order-taking, preparation, dispatch and delivery. Managers can use this information to identify recurring delays and adjust how the team works. Meaningful interpretation depends on accurately recording each stage, driver availability and payments collected.
Breeze Delivery gives restaurant and delivery teams a shared view of orders, drivers and payments collected. Configured around the restaurant’s delivery areas and workflow, it can help staff coordinate delivery from order-taking to the end of the run. Request a Breeze Delivery demo for your restaurant.
